Is it time to replace your race suit? Let’s get you track-ready. Returns and refunds
Stocked items can come back within fourteen days if they are as new and in the original packaging. Special orders, fitted parts and anything made to your specification cannot.
Fourteen days from delivery, unused and in original packaging. Custom, made to order and fitted items cannot come back. Damage must be reported within five days. Refunds default to store credit unless you ask otherwise.
How to return something
Think carefully before ordering, because this is a specialist market and a lot of it is built to order.
Tell us within 14 days of delivery
You are entitled to a refund provided the goods come back within fourteen days of the day they were delivered. Contact us first rather than posting anything back unannounced.
Keep it as new, in the original packaging
The product must not have been used or installed, and the packaging must be undamaged. While the goods are with you, you are expected to take reasonable care of them and not use them. Under the Distance Selling Regulations we will take stocked items back even if you opened them to inspect them.
Fill in the returns and exchange form
Complete every section, read the terms, and tick to confirm you agree to them, or we cannot process the claim. Send it back with the items.
We inspect it when it arrives
Everything is inspected and photographed when it is signed back into the showroom, so its condition on arrival is recorded.
The refund goes out
You get the full cost of the product back, minus the delivery charge paid on stocked items. We may retain any charge for services already begun or completed. Refunds take three to five working days to reach your payment card.
What cannot be returned
Check this list before ordering anything made, dated or supplied specially for you.
Usually fine to return
- Stocked items, unused and in original undamaged packaging
- Stocked items you opened only to inspect them
- Anything reported damaged in transit within five days
- Faulty items, which we will investigate and replace
Cannot be refunded or cancelled
- Anything returned without proof of purchase
- Anything sat in, used, fitted, or bolted to a surface
- Anything damaged while it was with you
- Special orders and items made to your specification
- Items dispatched by a third party supplier rather than stocked by us, which go back to that distributor
- Orders where a linked service has already started, such as an airfreight product from a USA supplier
Special order and back order items fall under section one of our terms and conditions, which imposes a 15% handling charge plus postage and packing. Ring before ordering anything unusual and we will confirm whether it can be returned.
The right to cancel ceases once goods are unsealed after delivery, used, installed, damaged or marked.
Damaged in transit
Rare, but it happens, and there is a clock on it.
We take a good deal of care over packaging, but occasionally something is damaged on the way to you. If that happens, contact us straight away and we will arrange a free of charge collection along with either a refund or a replacement.
Tell us within five days of delivery. After that we cannot process the claim.
Do not use the product. For your own safety, and because using it ends the claim.
Let us know by email so there is a written record, and send photographs if you can. WhatsApp on 0115 9893488 works for pictures.
Faulty items
Contact us as soon as you can so we can investigate and try to find a solution. If there is no solution available, we will replace the item free of charge. We do not offer a discount or compensation in place of a replacement.
We are not liable for loss or damage caused by a delay in delivery, and we are not responsible for labour charges incurred fitting or removing parts that turn out to be faulty or incorrectly supplied. Ask your fitter to check the parts before taking the car off the road. Further detail is in our terms and conditions.
Cancelling an order
If you want to cancel before delivery, ring us immediately and we will talk through the cancellation, including whether a different product would suit you better than a refund.
Whether we can cancel it depends on the item and how far the order has progressed. Custom hand made products and specialist items such as roll cages carry their own terms, which are set out on the product itself and on your invoice. Where a cancellation is accepted, the refund follows the normal process and may take up to fourteen days to clear through your payment provider.
Packing your return
Use the original box and protect the item for the full return journey.
Items must be securely packaged in the original box to survive the return trip. If something comes back insufficiently packaged or unboxed and is damaged on the way, the return will be rejected and any claim against the courier is void.
Remember to include the returns and exchange form we provide when you first get in touch.
Common questions
How long do I have to return something?▾
Fourteen days from the day of delivery. The goods must be unused, in as new condition, and in the original undamaged packaging. Under the Distance Selling Regulations we will take stocked items back even if you have opened them to inspect them, but inspecting is not the same as using or fitting.
Will I get all my money back?▾
You get the full cost of the product back, minus the delivery charge paid on stocked items. We can also keep any charge for services that have already started or finished. Refunds take three to five working days to reach your card, and your bank may add a day or two.
Do refunds come back as store credit?▾
By default yes, as a digital gift voucher against your account, so you can reorder when it suits. If you would rather have it back on the payment method you used, tell us when you arrange the return and we will do that instead.
What cannot be returned?▾
Anything made to your specification or specially ordered, anything that has been sat in, used, fitted or bolted down, anything damaged, anything without proof of purchase, anything where a linked service has already begun, and items dispatched by a third party supplier rather than stocked by us. Those last ones go back to the distributor instead.
My order arrived damaged. What do I do?▾
Contact us straight away and do not use the product. You must tell us within five days of delivery or we cannot process the claim. We will arrange a free collection and either a refund or a replacement.
My item is faulty. What happens?▾
Tell us as soon as you can so we can look into it. If there is no other solution we will replace the item free of charge. We do not offer a discount or compensation in place of a replacement.
Can I cancel before it is delivered?▾
Ring us immediately and we will talk it through, including whether a different product would suit you better. What is possible depends on the item, because custom and specialist products are often already in production.
Do you charge a handling fee?▾
On special order and back order items, yes. Those fall under section one of our terms and conditions, which imposes a 15% handling charge plus postage and packing.
Talk to us before you post it
A two minute call settles what can come back, what it will cost and where to send it. Do not post anything back before speaking to us.
Call 0115 9893488Message usDownload the form
