As we operate within an extremely specialised market, we strongly recommend that you consider your purchase carefully, as a number of our items are custom made to order, shipped to customer specification, as such, items may come with charges to return them. If for whatever reason you do change your mind and would like to return your order after delivery, we’re happy to refund or exchange your purchase as long as it is unopened and in its original packaging. This option is available for 14 days after delivery. Following the Distance Selling Regulations, we will accept stocked items back even if you have opened the goods to inspect them.
You are entitled to a refund as long as you return your goods within 14 working days from the day of delivery. The goods must be in an ‘as new’ condition and returned in the original, undamaged packaging. The product must not have been used or installed. Whilst the goods are in your possession, you must take reasonable care of them and not use them. We will then give you a full refund for the cost of the product minus the delivery charge paid on stocked items. However, we do have the right to retain any charge paid for services which have already begun or been completed. Refunds take between 3-5 working days to be credited to your payment card.
We Cannot Refund/Cancel Your Purchase If:
You return your product without proof of purchase.
There is a contract for services with the product and you have started using the services; this would include, for example, an airfreight product from a USA supplier.
The products have been sat in, used, any bolting points have been fixed to a surface or the products are damaged.
The items were a special order and/or made to your specification.
Special order items and back-order items fall under section one of our terms and conditions which impose a 15% handling charge + P&P charges.
Fill in our returns/exchange form and send it back with your items, as outlined in the enclosed form.
Please ensure to complete each section, read the terms and conditions and tick “I understand & agree to the terms and conditions” for us to process your claim.
How Can I Cancel An Order Before Delivery?
Should you wish to cancel your order before delivery, please call us immediately and we’ll discuss the cancellation, as well as whether you require an alternative product to be sent to you or a refund.
What Happens If a Product Arrives Damaged?
Although we take every care to ensure your product arrives to you in pristine condition, on rare occasions a product may get damaged in transit. If you do receive a damaged product please contact us straight away so we can discuss a free of charge collection along with either a refund or replacement.
We do ask that you:
You must inform us within 5 days of delivery otherwise we will be unable to process your claim.
Do not use the product for your own safety
Inform us straight away via email
What Happens If My Item Is Faulty?
We ask you to contact us as soon as possible so we can investigate the problems and try to provide a solution. If no solution is available, we can replace the item free of charge. We do not offer the replacement item with any form of discount or compensation.
Liabilities (delays and labour charges):
We will not be liable for any loss or damage suffered by you through any delay in delivery. GSM Performance is also not responsible for any labour charges incurred during fitment or removal of allegedly faulty or incorrectly supplied parts. Further details are available in our T&Cs.
Additional Instructions For Mailing Your Parcel:
Once again, we must stress that the items must be securely packaged to avoid damage during the return. The items should be securely packaged in the original box. If the item is returned without sufficient packaging or un-boxed and is damaged in transit, the return will be rejected and any claims with the courier will be void.
The right to cancel your order ceases if the goods become unsealed after delivery, used, installed or damaged/marked. All orders will be inspected and photographed when signed back into our showroom in order to verify their condition. Remember to include the return/exchange form with your item that we provide upon initial request..
We're working from home!
We are open and operating via home working. Myself, Felix, Amy, and Joanna are all available by email and phone during normal working hours.
Orders are still being completed via essential distribution job roles. All new orders through the website are being processed as normal. Once ordered, we will contact you with estimated lead times and delivery dates.