Opening your new seat box

Please remember the importance of opening the box the seats are delivered in with great care. The seats inside are made from fabric/vinyl/leather which can be easily snagged when opening the packaging and boxes with scissors, knifes are sharp objects. This may leave your seat with a small tear or mark which is NOT covered by warranty.

PLEASE BE CAREFUL WHEN UN-WRAPPING YOUR NEW SEATS

ALL seats are quality controlled and checked before they are packaged. The seats are then heavily packaged by distribution and at no part of the process are any sharp blades or items used to ensure the seats remain in perfect condition. Due to the type of packaging used on most seats its almost impossible for tears of this nature to happen during transit. We will not replace the seat nor allow it to be returned as it will be down to the way its been opened and the packaging has been removed.

We must stress, PLEASE TAKE CARE OPENING YOUR SEATS.

All distributors from Sparco/OMP/Corbeau and Cobra have adopted the same policy unless the items have been signed for as damaged on delivery and there is clear damage to the box caused during transit and delivery.

Photos of cut seats:

These are some typical examples of cuts caused while opening the packaging of a new seat. Our trimmers are able to identity the different types of cuts/marks/punctures and slices with a quick inspection to determine what assistance can be provided.

Manufacturer policy:
  • Seats are completed and inspected
  • Seats are cleaned and inspected again while being packaged
  • They are signed off and leave in perfect condition or they do not leave
Taking delivery of your box:
  • Check the box and before signing for it ensure there are no signs of damage
  • If the box is damaged, you must sign for it as damaged and notify us immediately.
Opening your box:
  • Do not use any sharp blades or items to open the box to avoid the fabric.
  • Once you have opened the box check the bubble wrap for signs of damage
  • Do not use any sharp blades or items to open the bubble wrap to avoid damage
What can you do if you snag your seat:
  • Seats are produced with ripstop material so the tear should not extend.
  • You can use fabric glue to repair the section of the damaged seat
  • For a new cover please contact us and we can provide you a price on one.

What can we do if you snag your seat:

  1. Option 1: We can offer a local repair service. This starts from £20 depending on the type of cut and damage. We can quote this from a photo and if you want us to complete a repair we can have this completed for you. The process from delivery, repair and re-delivery is usually around 7 working days.
  2. Option 2: We can exchange the seat for a new seat. This will have a minimum 15% charge attached to the process to cover the repairs to the seat which we will take as stock and sale of the seat as “used”

 

 

How can i help?

Before you leave. Is there anything I can assist with? With 17 years of industry knowledge and hands-on experience, I’m here to help. Let’s get you race ready!

Welcome from Garreth at GSM Performance

A big thanks from myself, Garreth, for visiting my e-store. My family-run, motorsport equipment showroom is based in the heart of the UK and we specialise in motorsport safety equipment for every motorsport fanatic. From track-day fans to the hardcore rally drivers.

We appreciate each and every customer that entrusts us to provide them with their new racing parts!