Is it time to replace your race suit? Let’s get you track-ready. Ordering
Order through the website, over the phone, or by email. If you are buying something specialist, or you have a deadline, the phone is usually the faster route because we can check the lead time while you are on the call.
How to order
Three routes, and the phone is not a fallback.
Put it in the basket
Whichever way you intend to pay, start by adding what you want to the basket. If you then decide to ring, we can see the same thing you are looking at.
Check out, or ring us
Online, click the basket at the top right, log in or continue as a guest, enter your delivery and billing addresses, choose a payment method and confirm. By phone, ring 0115 9893488 extension 1 and we will take it from there.
Check the delivery address before you pay
This one matters. Once payment and the security checks have gone through, the delivery address cannot be changed, in line with PayPal selling regulations and FCA requirements on credit applications.
Tell us about any deadline
If it has to be there for a race weekend, say so before you order rather than after. We will tell you honestly whether it is achievable.
Overseas orders do not go through the website. Contact us first with the product codes and your delivery address, and we will put together a bespoke quotation covering the goods and the carriage. That applies to Europe as much as anywhere else, and we will tell you how to pay once the quotation is agreed. See delivery for how those quotations are priced.
What happens after you order
Five emails, though most orders only trigger three of them.
The dispatch email carries a track and trace code where the courier provides one. You also get an SMS with your five digit invoice number and an estimated delivery time shortly after ordering, and from there the parcel is followed through AfterShip.
If something comes back to us, the returns email confirms we have received it. We then inspect the items and refund within fourteen business days provided they meet the returns policy.
Pre-orders and back-orders
Two different things that both mean the item is not on the shelf today.
Pre-order
- For products not yet released, or currently out of stock
- Shipped as soon as it arrives with us
- Charged immediately at the point of order, not on dispatch
- You get the same confirmation as any stocked item
Back-order
- For something temporarily out of stock that you want when it returns
- Dispatched from us or direct from the manufacturer, whichever is quicker
- Payable by card, PayPal or Klarna
- If it runs late, we contact you to ask whether to hold or cancel
Special order and back order items fall under section one of our terms and conditions, which imposes a 15% handling charge plus postage and packing. Worth knowing before you commit to something unusual, which is another reason to ring first.
Cancellations
If we cancel. Usually stock, payment or the delivery address. Most often the item is no longer available and had not yet been removed from the website, or the contact details given at the point of order were wrong. Whatever the reason, the money for the cancelled part is refunded. Allow up to fourteen days for it to clear, and a little longer if your bank is slow.
If you cancel. Ring us as soon as you know. What is possible depends on the item and how long it has been, because custom and specialist products are often already in production. Where a cancellation is accepted the refund follows the normal process.
A fair number of cancellations are really a fitment or sizing problem in disguise. If the thing you ordered turns out to be wrong, ring us and describe the car and the class before cancelling. Changing an order to the right product is usually easier for both of us than unwinding it and starting again.
Message us or ring 0115 9893488.
Common questions
Can I place my order over the phone?▾
Yes. Put what you want in the basket first, then ring 0115 9893488 extension 1 and we will take the order over the phone. We cannot take a card number and type it in for you, but we can set the order up and send you a secure way to pay it.
How do I check out online?▾
Click the basket at the top right when you are ready. If you have ordered from us before you can log in with your email address, otherwise check out as a guest or create an account. Enter your delivery and billing addresses, choose a payment method, then confirm the order.
What emails will I get?▾
Five, depending on what happens. An order received confirmation, a second email with a PDF invoice, a dispatch email with tracking where available, a returns received email if something comes back, and a cancellation email if any part of the order is cancelled.
What is a pre-order?▾
An order for something not yet released or currently out of stock, which we ship as soon as it arrives. You are charged immediately at the point of order rather than on dispatch, and you get the same confirmation as for a stocked item.
What is a back-order?▾
An order for something temporarily out of stock, which you have asked us to send once it is available again. When it lands you get an email confirming dispatch, either from us or direct from the manufacturer. If it drags on beyond what your invoice said, we will contact you to ask whether you want to keep waiting or cancel.
Why was my order cancelled?▾
Usually stock, payment or the delivery address. The most common reason is that the item is no longer available and had not yet been taken off the website. Incorrect contact details at the point of order are the next most common. If any part is cancelled, that amount is refunded.
Can I cancel my order?▾
It depends on the item and on how long it has been. Custom hand made products and specialist items such as roll cages carry their own terms, set out on the product and on your invoice. Ring us as soon as you know and we will tell you where you stand.
How long does a refund take after cancelling?▾
If payment had already gone through, the refund follows the normal process. Allow up to fourteen days for your payment provider to process it. If it has not appeared after that, your bank or card company is the right people to ask.
Ring before you order, not after
For anything specialist, anything with a deadline, or anything you are not certain will fit, a two minute call saves a fortnight. CallyAI answers at any hour.
Call 0115 9893488Message usBook the showroom