Ordering

Ordering your products

We can take your order via phone, email, or through our websites.
Our service is set up to make ordering products as easy as 1-2-3. 

As easy as 1-2-3...

We revise and update our websites and checkouts constantly to make sure that buying your new and exciting product is as easy as 1-2-3.

Whether you give us a call, or take out finance through our website, we’ll ensure it’s a smooth process whilst keeping your data safe.

Ordering FAQ's

Yes, Once you have all your items in your basket, if you prefer to ring and place the order over the phone then please feel free to ring us on 0115 9893488 extension 1, and we’ll be more than happy to take your order for you.

When you’re ready to buy the items in your basket, click the shopping basket button at the top right of the page.

If you’ve registered with GSM Performance before you can use your email address to log in. If you don’t have an account, you can check out as a guest or create an account before you check out.

To finalise your purchase, enter your delivery and billing addresses, then choose a payment method and enter the necessary payment information before clicking ‘Confirm Order’.

We accept all major credit cards and debit cards registered within the UK. We also accept Paypal and finance for UK orders. If you are registered outside the UK we ask that you contact us to make payment. Click here for detailed payment options.

GSM Performance will send you the following emails to update you on your order status:

Order received:You will receive a confirmation of receipt email shortly after you successfully placed an order online to confirm that this has been accepted and is ready for processing.
Invoice:You will receive a second email with a PDF copy of your invoice and additional product information
Order shipped:This email confirms that your order has dispatched and shipped. The email contains a track & trace code you can use to follow your order’s delivery status. (where available)
Order returned:This email confirms that we have received your returned order. We will inspect the products you returned and refund you if they meet the requirements of our Return Policy within 14 business days.
Cancellation:This email is sent if your order is fully or partially cancelled.

Order status

You can pre-order products that are currently out of stock or are soon to be released. As soon as it arrives, we ship it straight to you. Place your pre-order using a valid credit card. We must state that you will be charged immediately at the point of order and you will receive a confirmation in a similar fashion to a product which is in stock.

A back-order is when you have placed an order for an item that is currently out of stock and you have requested it to be delivered once it is available again.

When the item comes back into stock, you will receive an email confirming when your item(s) have been shipped from our selves or direct from the manufacturer to reduce delivery time. We accept payment via credit card, debit card, paypal and pay4later for back-orders.

If there are delivery or warehouse issues and the process takes longer than expected on your invoice and email confirmation, you will be contacted to see if you wish to retain the back order or if you want to cancel. We will contact you regularly with updates during this process

Your order may have been cancelled for a number of reasons related to stock availability, payment or delivery address. The most common reason for cancellation is that the item is no longer available and is waiting to be removed from the website or you accidentally provided incorrect contact details at the point of order.

If your order (or part of your order) is cancelled, the relevant amount of money will of course be refunded to your bank account. Refunds are completed within 14 days, but please be aware that your local bank may take a few extra days to process the payment. If you have paid via Paypal or finance the same process will apply.

This will depend entirely on the type of product you have ordered and the time scale between the order and the time you want to cancel the order. Various products do have different terms and conditions if they are custom hand made to order or specialist products like roll cages. Please note any specialist conditions which will be outlined on the products them selves and any conditions stated on your invoice and documentation – See Terms and conditions for more information.

In case the payment has been processed before your cancellation, you will receive a refund following the regular refund process.

Please note; it may take up to 14 days for your payment provider to process the refund. If you have any questions regarding this, please contact your bank or credit card company directly for further details.

We're here for you...

Our dedicated team are here to help with any questions you have. From product specifications through to payment and ordering questions.

If you have any further questions