After-Sales Care From GSM Performance

You may have purchased through one of our three websites, via phone or email quotation. Whichever method you used to buy your exciting new products from GSM Performance, we are very pleased you choose to shop with us.

Please Check Your Invoice

Please make note of your five-digit reference number located on top of your invoice. We do ask that you check all the details, products & specifications detailed on your invoice are accurate. Contact us immediately if anything seems incorrect, otherwise, if everything is accurate, no action is needed.

Check Your Delivery Information

We work with a vast range of very specialised products with varying lead times, production times and return policies. On your invoice, you’ll find the estimated lead times stated at the bottom right along with the number of deliveries. If you have any questions about the delivery or require a faster lead time then please contact us within the first 48 hours of receiving the invoice and we’ll be happy to assist you.

Order & Delivery Updates

We will update you regarding your order with emails and SMS text messages during the entire duration of the order until delivery has been completed.

  • If your order lead time is under a week then you will receive one email and text update regarding your delivery.
  • If your order lead time is over a week then you will receive weekly emails and texts until the items are delivered.
  • If any components are delayed, removed from production or not available, we will provide further options.

Shows, MOTs & Other Important Dates

If you are ordering products and require them for a specific show, date or MOT then please email us with the important dates as soon as you can. Our delivery times are all estimates subject to change due, however, if you can provide us with this information as early as possible we will add this to our notes and do our best to get your order delivered for that all important date. We will also keep you updated on the progress via our email & text services so you are fully informed. Once again, please refer to section three of the terms and conditions of sale.

  • Once again, delivery dates are estimates and may vary depending on production and manufacturing circumstances. Contact us in advance if you have any questions.
  • Never remove original products from your vehicle until the new products have been fitted, tried, tested and accepted. This ensures that any delays do not alter the use of the intended vehicle.
  • Do not book installation of the new products until you have received the new products as GSM Performance are not responsible for any appointments which may be missed or cancelled.

Fitment & Installation of Equipment

We strongly recommend reading our online fitment guide and asking us any questions you may have regarding seat frames, brackets, installation or fitment. Motorsport items are generally universal by nature, requiring a skilled professional to install them & make any modifications needed for installation. If you attempt to install an item without the knowledge and assistance of a skilled professional and then wish to return the items, return charges may apply.

Once again, we stress that brakes, seats and other products should be fitted professionally by trained mechanics at garages with high-quality levels of service. The products we sell are not OEM replacement parts but are aftermarket upgrades which may require modifications to the equipment or car to complete fitment.

Personal Service

We always want to ensure that our customers are happy with their products and that we have provided the best level of service possible. With this in mind, please be assured that our small dedicated team will attend to your order each step of the way.

How can i help?

Before you leave. Is there anything I can assist with? With 17 years of industry knowledge and hands-on experience, I’m here to help. Let’s get you race ready!

Welcome from Garreth at GSM Performance

A big thanks from myself, Garreth, for visiting my e-store. My family-run, motorsport equipment showroom is based in the heart of the UK and we specialise in motorsport safety equipment for every motorsport fanatic. From track-day fans to the hardcore rally drivers.

We appreciate each and every customer that entrusts us to provide them with their new racing parts!